Frequently Asked Questions
How long does delivery take?
Estimated delivery times:
• Processing time: 1–3 business days
• Express delivery: 2–3 business days
What should i do if my order arrives damaged or defective?
Please take clear photos of the product and packaging within 48 hours of delivery and send them, along with your order number, to info@lunorahair.com We will arrange a suitable solution.
Which countries do you ship to and what are the shipping costs?
We ship to most European countries. Shipping costs are calculated at checkout. For orders above a certain amount, we offer free shipping (the exact threshold will be shown at checkout).
How can I return or exchange an item?
You can return or exchange items within 30 days of receipt, provided they are unused and in their original condition. Please visit our returns center on our website to arrange your return or exchange.
Which countries do you ship to and what are the shipping costs?
We ship to most European countries. Shipping costs are calculated at checkout. For orders above a certain amount, we offer free shipping (the exact threshold will be shown at checkout).
How can i track my order?
Once your order has shipped, you will receive a tracking link via email so you can follow your package’s journey.
How can i return or exchange an item?
You can return or exchange items within 30 days of receipt, provided they are unused and in their original condition. Please visit our returns center on our website to arrange your return or exchange.
Can i change or cancel my order after placing it?
Please take clear photos of the product and packaging within 48 hours of delivery and send them, along with your order number, to info@lunorahair.com. We will arrange a suitable solution.
